“We have crossed all the bridges before and you don’t have to pay big firm associate rates for an outside firm to learn these issues.”
Companies Conducting Telemarketing Campaigns
When you plan a campaign - local or national - you need legal advice. You have “due diligence” to prove, before you make that first call.
Working With Your Corporate Counsel
We work with your current attorneys to make sure the letter of the law is followed. Our focus means we stay on top of everything that’s happening related to telemarketing, regulation, compliance, and campaign monitoring. That advice is something general counsel may not be able to cost-effectively provide.
Hiring us translates to efficiencies of effort and cost that your general counsel will appreciate. Work with us before you need an expensive defense strategy because you know the bottom line: Compliance costs less than defense.
Working With Your Staff
If you are using your own staff to telemarket, we can help review and train your staff, evaluating their work and interactions on calls.
We will review your scripts to ensure compliance with scripting rules, your calling files to determine if the campaign complies with state and federal DNC law, and your dialing to ensure compliance with behavioral restrictions like abandonment, curfews and caller ID.
Working With Your Service Bureau
In the same way we evaluate any in-house operation, we can turn the same attention to any call center you work with. You want to require an opinion letter, verifying that center’s compliance. We can make that evaluation and provide that letter. Without it, you are subject to the scrutiny of regulators - in a way the Call Center is not.
As complaints arise, from regulators or consumers, we can deal with them effectively and efficiently, based on the breadth of our experience. Our firm has worked on these issues with most state and federal regulators active in this area.
Questions You May Ask
At Copilevitz & Canter, there aren’t many situations we have not already encountered.
If you have questions such as: How can I get registered to telemarket in my state? How long does it take to get registered? I just received a complaint letter from the State Attorney General’s office - how do I handle it? I want to place prerecorded calls. Can I do it?
If you are going to conduct a campaign, you want these questions answered. We offer services that are focused and deal with an ever-changing legal and regulatory landscape.
Fill out our Telemarketing Contact Form for more information on how Copilevitz & Canter can support your next campaign. Our free monthly newsletter, Telemarketing Connections®, also provides a valuable snapshot of the most timely issues of concern to the industry.